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Slimdoo® Quality Charter

Slimdoo® is committed to offering you innovative products and services, all of which fully respect the terms and conditions in our Quality Charter.

1. Product testing

Before being put on the market, all Slimdoo® products are tested by an independent laboratory in order to assure they respect the current norms put in place under European law.
Slimdoo® can also give its customers a legal conformity guarantee (Please see Article 11.3.1 of the general terms and conditions) as well as a guarantee against hidden defects (Please see Article 11.3.2 of the general terms and conditions).

2. Professionalism

All Slimdoo® products are manufactured in Asia - the continent most associated with slimming and relaxation. They are designed and assembled by respecting precise specifications.
Whether your order consists of a wellness accessory based on magnets, stones or any other component, you are guaranteed to receive an object of quality. Our products are always well presented, most often in beautiful velvet pouches and sealed packaging.

3. Transparency

In order to maintain a high level of quality, we have chosen to display our satisfaction rates in real time as well any customer reviews we receive. You will be asked to fill out a questionnaire after receiving your order.
At Slimdoo®, the customer is king.

4. Secured payment

Slimdoo® has mandated renowned online payment platforms to provide ultra-secure management of all credit card payments.
Your bank details are encrypted using SSL and never travel unencrypted over the network. Payment by bank cheque is also accepted.
Your management interface - Absolusecure.com - allows you to consult a multitude of information (your invoices, your receipts, your order status...) at any time as well as manage any subscriptions.

5. Fast delivery with tracking

In order to offer you fast delivery of your order(s), all Slimdoo® products are shipped from France.
If you live in Metropolitan France, the approximate delivery time is 3 working days (if you are in the DOM-TOM, it will take 8 to 10 days).
For deliveries to other European countries, the approximate time is 5 working days.
For the rest of the world, the maximum time is 15 working days.
You will receive an email containing a link to the website of our delivery provider that will allow you to track your package step by step.

6. Customer Services

Our email hotline is open 24/7 at www.absolusecure.com (French and English). Our SVI is accessible 24/7 in 6 languages on +33 1 70 94 56 56.

7. Validated monitoring service

The Slimdoo® self-coaching programme (with follow-up/monitoring service) has been validated under contract by a state-certified dietician.
Among other things, it allows you to consult the tips of the day, low-calorie recipes, use the self-coaching module, participate in our slimming community, create your own shopping lists, share your dishes by posting photos via our networks, understand your ideal weight, calculate your BMI and many other things useful which will help you when it comes to your well-being!

8. French company

Our head office is based in Ile de France as well as our warehouses. All orders are prepared and shipped from France.

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*** Average delivery time: France (3 working days), Europe (5 working days), other countries (15 working days).

**** Get 30% off purchases using code SHOP-30 - Non-cumulative offer with other current offers. Valid once per person, until the Dec 31, 2026.

Slimdoo® is published by ELDOGENCY® SAS, an Internet website publisher dedicated to well-being.
The contents and tools supplied by Slimdoo® on these websites are available via free or paying access.
These contents and tools are designed for people who are in good health, free from any physical or psychological pathologies and who wish to lose weight for personal comfort reasons.
These contents and tools must not be used by pregnant or nursing women. Slimdoo® users must ensure that they are in good health before subscribing and using the websites.
The choice to start losing weight and the frequency of resorting to this practice is the sole responsibility of the user who is dissatisfied with his body weight.
The company ELDOGENCY® (Slimdoo®) is not a health care professional and the data published on these websites or supplied at the request of the user is only meant as a support to a personal weight-loss effort and does not in any event constitute a diagnostic or medical treatment.
Using the Slimdoo® websites and the tools supplied on the websites do not make the user exempt from consulting a doctor, and in case of a pathology, from medical treatment.
In any event, consulting a doctor is highly recommended before using the websites.
Access to Slimdoo® is prohibited to minors, to which these websites are not designed for. Using the contents and tools supplied by Slimdoo® on these websites does not in any event substitute a personalized and individualized consultation with a dietitian.
The contents and tools made available by Slimdoo® on these websites are only meant to support the motivation of the user and do not supply dietary advice.
Slimdoo® does not assume liability if the user does not obtain the results expected.
Slimdoo® does not guarantee that the contents and the tools on their websites will completely satisfy the user’s expectations.
In accordance with the amended law - 6 January 1978 - and the General Data Protection Regulation - 27 April 2016 -, all Service Users are informed that any personal data they communicate is necessary for the delivery of the Services and their contents. This personal data is intended for the sole use of ELDOGENCY.
Users are entitled to require the disclosure of their personal data and to request that, depending on the case, any data be rectified, completed, locked or erased if considered to be inaccurate, incomplete, out of date or whose collection, use, communication or conservation is prohibited. These rights may be exercised by sending an e-mail to the Eldogency SAS Data Protection Officer (info@eldogency.com) or by letter addressed to the company ELDOGENCY SAS -DPD- 38 rue Jean Mermoz, 75008, Paris.

Under Article L 121-21 of the French Consumer Code, you have 14 calendar days from the date of subscription to cancel your subscription. To read the Terms and Conditions, click here.